SHIPPING
VR Arts is based in Delhi, India, and operates exclusively online.
Operating as an online-only boutique allows us to bypass heavy retail showroom expenses—so we can pass those savings straight to you with better prices on certified gold, sterling silver, and lab-grown diamond jewelry.
While we don’t have a walk-in retail store, we make shopping completely seamless with Free Insured Shipping across India, full tracking, and Live Video Consultations so you can inspect any piece up close before you buy!
Yes, we ship internationally to the United States and select countries via FedEx International.
Delivery Time: International shipments typically take 10 to 15 business days to arrive, including customs clearance.
Shipping Rates: Rates are calculated at checkout based on destination and package weight.
Customs & Import Duties: Shipments are processed according to destination import laws, and valid government ID may be required by the carrier for clearance.
Note: International orders do not qualify for domestic free shipping or 7-day returns.
We partner with leading, insured courier partners to ensure safe and reliable delivery:
Courier Partners: Domestic orders are shipped via trusted carriers such as Bluedart, Delhivery, DTDC, Expressbees, and India Post (for select pin codes).
Shipping Cost Calculation:
Free Shipping Threshold: Standard shipping is 100% Free on orders above our designated minimum order value across India.
Flat / Weight-Based Rates: For orders below the free shipping threshold, a nominal shipping charge is calculated at checkout based on the delivery pin code location and the package’s total weight/dimensions.
Express Delivery: If selected, express shipping fees are calculated dynamically at checkout based on destination urgency.
Fully Insured: Every shipment is fully insured against loss or damage during transit until it reaches your doorstep.
1. Premium Presentation Box
Inside your parcel, your jewelry arrives neatly nestled in a luxury gift box, complete with a soft velvet care pouch, an authenticity certificate, and a detailed invoice.
2. Tamper-Evident & Boxed Outer Packaging
For maximum security during transit, the inner gift box is housed inside a sturdy outer shipping box, perfectly wrapped with official tamper-evident security tape.
3. Discreet & Plain Exterior
The outer package is plain and unbranded so the valuable contents inside are not revealed to onlookers or couriers—keeping your surprise safe and ensuring maximum protection.
Important Safety Note for Unboxing:
We strongly advise inspecting the outer package upon arrival. If the security tape appears broken or the outer box is tampered with/damaged, do not accept the shipment. For your safety, we recommend recording a brief unboxing video when opening your package.
Our weight specifications are highly accurate and verified through certified scales.
Precision Guarantee: Every finished piece is individually weighed prior to dispatch, and the exact metal purity and diamond/gemstone carats are clearly stated on your official Authenticity Certificate and invoice.
Standard Handcrafted Variance: Because our jewelry is uniquely handcrafted and finished by master artisans, minor weight variations of ±3% to ±5% can occasionally occur compared to the estimated weight listed on the website.
Fair Pricing Policy: If there is a noticeable difference in gold or gemstone weight, your final price will be adjusted to reflect the exact weight of the physical product delivered to you.
Yes, absolutely!
If your orders haven’t shipped yet: If you have placed multiple separate orders and none of them have been dispatched, please contact our support team immediately at Support@vrarts.in or via WhatsApp (+91 9354473037) with your order numbers. We will group your items into a single secure package.
Shipping Refund / Free Shipping Threshold: If combining your orders pushes your total above our free shipping threshold (or reduces total international freight weight), our team will recalculate the shipping charges and refund any excess shipping fees paid.
Please Note: Once an order has been picked up by our courier partner (BlueDart/FedEx), we cannot combine it with a newer order.
Yes! We provide Free Standard Express Shipping on all domestic orders across India over ₹1,999.
Domestic Orders (India):
Orders ₹1,999 and above qualify for 100% Free Express Shipping.
For orders below ₹1,999, a nominal flat shipping fee will be calculated at checkout.
International Orders (including USA):
Shipping charges for international destinations are calculated dynamically at checkout based on package weight and destination via FedEx International. (Free shipping promotions do not apply to international orders unless specified during special offers).
Currently, no. Because VR Arts operates exclusively online without a physical retail store or public walk-in counter in Delhi, we do not offer local pickup services.
However, to ensure you receive your jewelry safely and conveniently:
We provide Free Express Shipping across India on all orders above ₹1,999.
Every package is fully insured during transit and delivered directly to your doorstep via trusted courier partners like BlueDart and FedEx with live tracking.
If you have special delivery needs or urgent timelines, you can always connect with our customer support team via WhatsApp (+91 9354473037) or email (Support@vrarts.in) to assist you!
Total Delivery Time = Dispatch Time + Transit Time
1. Order Processing & Dispatch: Most items are packed and dispatched within 1 to 2 business days (in rare cases or for certain handmade designs, allow up to 5–7 business days).
2. Transit & Delivery:
Metro Cities & Primary Locations (India): 2 to 4 business days after dispatch.
Rest of India (Suburbs & Rural Areas): 4 to 7 business days after dispatch.
International Orders (including USA): 10 to 15 business days via FedEx International (including customs clearance).
You will receive an email and SMS with your courier tracking link as soon as your package ships!
Yes! We offer Live Video Consultations where our experts can show you any piece up close, test the shine under natural light, and demonstrate how it fits. You can easily schedule a video call with us via WhatsApp or through our Contact us page.
PRODUCT
BIS Hallmarked Gold & Pure 925 Sterling Silver: Guaranteed metal purity across all gold and silver collections, backed by official hallmarking.
Certified Diamonds & AAA+ Grade Gemstones: Every diamond and lab-grown/natural gemstone is hand-selected, graded, and accompanied by an official certificate of authenticity.
Precision Artisan Craftsmanship: Designed and finished by master jewelers in India, blending classic elegance with modern wearability.
Transparent Weight & Metal Certification: Exact weights for metals and carats are individually verified on certified scales and printed directly on your invoice.
Protected Finish & Long-Lasting Shine: Premium 18kt gold finish and anti-tarnish protective coatings applied to 925 silver pieces for lasting brilliance.
Discreet & Safe Packaging: Shipped in tamper-proof, fully insured packaging to ensure your piece arrives in perfect condition.
At VR Arts, we craft our jewelry exclusively using certified precious metals and high-grade gemstones:
BIS Hallmarked Gold: Offered in 14kt and 18kt solid gold options, fully hallmarked by the Bureau of Indian Standards (BIS) for guaranteed purity.
Pure 925 Sterling Silver: Solid sterling silver (92.5% silver content) coated with a high-grade anti-tarnish shield to maintain its luster.
Certified Diamonds & Lab-Grown Diamonds: Sourced ethically and certified for clarity, cut, color, and carat weight.
AAA+ Grade Gemstones & Pearls: High-clarity natural and lab-created precious gemstones paired with handpicked pearls.
Premium Plating Finishes: Select 925 silver items feature 18kt yellow gold, rose gold, or rhodium plating backed by our 6-month replating warranty.
Yes! Many of our jewelry pieces offer custom sizing, finish choices, and gemstone variations:
Standard Sizing & Lengths: Rings and bracelets feature selectable size options on the product page. Chains and necklaces specify standard length options (e.g., 16″, 18″, or adjustable loops).
Color & Metal Plating Options: Select 925 sterling silver and solid gold designs are available in Yellow Gold, Rose Gold, and Rhodium / White Gold finishes.
Gemstone & Diamond Variations: Certain designs allow you to choose between natural diamonds, lab-grown diamonds, or distinct natural gemstones.
Need a custom ring size or a personalized design variation? Contact our team via WhatsApp (+91 9354473037) or email Support@vrarts.in before placing your order, and we will be happy to assist you!
Exact specifications vary by design, but full details are listed on every individual product page and certified on your invoice:
Transparent Pricing Guarantee: We charge strictly for the net metal weight (gold/silver) plus the actual cost of gemstones/diamonds — you are never charged metal rates for gemstone weight.
Product Description Page: Each item page displays specific measurements (height, width, chain length, or band thickness) and estimated weights.
Gross vs. Net Weight:
Net Metal Weight: The exact weight of gold or 925 sterling silver used in the piece.
Gemstone/Diamond Carat: Listed separately in carats (cts) or grams.
Official Authenticity Certificate: Upon delivery, your package includes a certificate and tax invoice explicitly breaking down the verified gross weight, net metal weight, and gemstone carats.
Yes! VR Arts offers an easy Buy-Back and Lifetime Exchange policy on select diamond and gold jewelry. Terms apply based on prevailing metal and diamond rates at the time of return/exchange.
Toggle Content
We offer a hassle-free return and exchange policy for damaged or incorrect items reported within 48 hours of delivery (with an unboxing video). Custom or personalized orders are generally not eligible for full standard return unless flawed.
Yes. We provide a 6-Month Free Replating Warranty on our 925 Sterling Silver and Rose-Gold plated collections. If your piece dulls or loses its shine within this window under normal wear, we will polish and replate it for free.
Yes, we love custom orders! Whether you want a specific diamond size, custom ring engraving, or a completely original design, share your requirements with our team. Note: Custom and made-to-order pieces require 7–10 business days for crafting and are non-refundable once approved.
PAYMENT
Yes, 100%. Shopping on VR Arts is completely safe and secure.
256-Bit SSL Encryption: Our website uses bank-grade 256-bit SSL encryption technology to protect all your sensitive personal and financial data.
PCI-DSS Compliant Gateways: We partner with trusted, industry-leading payment gateways (like Razorpay and Cashfree). Your credit card, debit card, UPI, or banking details are processed directly through secured banking networks and are never stored on our servers.
Multiple Secure Payment Modes: We accept UPI (Google Pay, PhonePe, Paytm), Net Banking, major Credit/Debit Cards, and safe EMI options.
Card rejections can happen for a few common reasons related to your issuing bank or card settings. Here are the most frequent causes:
Online / International Transactions Disabled: Many banks disable online or international transactions by default for security. Check your bank’s mobile app or internet banking to ensure “Online Usage” (and “International Usage” for orders outside India) is turned ON.
Incorrect Details: Double-check that your 16-digit card number, expiry date, CVV, and OTP were entered accurately.
Insufficient Funds / Daily Transaction Limits: Ensure your account has sufficient funds or that the purchase amount does not exceed your bank’s daily online spending limit.
3D Secure / OTP Timeout: The payment session may time out if the bank’s OTP code arrives late or fails to verify in time.
Alternative Options & Help: If your card continues to be rejected, you can complete your order using UPI (Google Pay, PhonePe, Paytm), Net Banking, or contact our customer support team via WhatsApp (+91 9354473037) or email Support@vrarts.in for immediate assistance!
No! We do not charge any extra convenience fees or surcharges on standard payment methods.
Zero Extra Charges: Standard payments made via UPI (Google Pay, PhonePe, Paytm), Net Banking, and Credit/Debit Cards incur 0% additional convenience fees.
Transparent Checkout: The price you see in your cart is the exact price you pay.
EMI / Currency Conversion:
If you choose an EMI plan, interest rates set by your issuing bank may apply as disclosed at checkout.
For international cards, your issuing bank may charge a nominal currency conversion or international transaction fee according to their policies.
Bank-Specific Fees: Unless your issuing bank charges you a nominal fee (such as processing fees for EMI plans or currency conversion fees for foreign cards), there are no hidden costs.
Yes! Refunds are issued directly back to the original payment method used during checkout.
Original Payment Source: Whether you paid via UPI, Credit Card, Debit Card, or Net Banking, your refund will automatically be credited back to that exact account or card once approved.
Refund Processing Timelines:
UPI / Net Banking: 2 to 4 business days.
Credit / Debit Cards: 5 to 7 business days (depending on your issuing bank).
Store Credit / Gift Cards: Orders paid using gift cards or store credit will be refunded back as store credit to your VR Arts account.
Cash on Delivery (COD): If applicable, refunds for COD orders will be processed via UPI transfer or direct Bank Account Transfer (NEFT) after you provide your account details.
Yes! We love rewarding our customers with exclusive offers and seasonal discounts.
Welcome Discount: New customers can sign up for our newsletter to receive an instant discount code for their first purchase.
Festive & Seasonal Sales: We host special promotional sales during major festivals and events. Follow us on social media or subscribe to our emails to stay updated!
Coupon Codes: Valid promo codes can be applied directly at checkout in the “Apply Coupon” field before completing your payment.
Transparent Pricing: Even with our discounts, our core promise remains—our prices are based strictly on transparent net metal weights and genuine stone valuations.
WHOLESALE
Yes, we offer attractive wholesale pricing and bulk ordering options for registered businesses, retailers, and corporate gifting.
B2B Discounts: Tiered wholesale rates are available based on your order quantity and recurring purchasing volume.
Custom Branding & Manufacturing: We can collaborate on custom jewelry designs, bulk orders, and white-label manufacturing to suit your business needs.
GST Invoicing: Registered Indian businesses can provide their GSTIN during B2B onboarding to claim input tax credits (ITC).
Get in Touch: To request a wholesale catalog or discuss B2B partnerships, please email our team at info@vrarts.in or message us on WhatsApp at +91 9354473037.